I make complexproducts feel clear.
20+ years shaping digital experiences across enterprise, government, and global brands. Research, systems thinking, and hands-on design—from the first question to the final interaction.
Open to Senior and Staff Product Design roles · Ottawa, Canada
01 / Selected work
Clarity, in practice.
Five projects at the intersection of people, systems, and complex decisions.
A systems thinker.
A hands-on designer.
I connect the details people interact with to the systems and teams behind them.
My career spans agencies, enterprise products, public services, and games. I’ve led designers and researchers, worked alongside product and engineering teams, and stayed close to the craft: flows, prototypes, interaction design, and the details that make a product usable.
Outside design: illustration, basketball coaching, books, and a house with plenty of cats.
Find the right problem
Research, workshops, and service mapping to understand user needs and the constraints shaping the product.
Make complexity usable
Clear workflows, accessible interfaces, and design systems that bring consistency to complex products.
Bring the team with you
Prototypes, design rationale, and delivery documentation that help product, engineering, and stakeholders move forward together.
Complex product.
Clearer experience.
I’m exploring Senior and Staff Product Designer opportunities with teams building useful, ambitious products.
Let’s talk about your teamSelected work
Five projects at the intersection of people, systems, and complex decisions.
Product design forthings that have to work.
I’m a senior product designer and UX lead based in Ottawa, Canada, with more than 20 years of experience across enterprise products, public services, and global brands.
My work today focuses on complex, high-stakes products: government services, regulated platforms, data tools, and enterprise software. I’ve led UX for organizations including Government of Alberta, Transport Canada, Treasury Board Secretariat, FCAC, and ESPN / MLB on Google Looker.
Earlier in my career I worked in brand and digital campaigns for Nike, Jordan Brand, HP, and Mercedes-Benz, and in games. That background still shapes how I think about craft, motion, and detail.
I connect the details people interact with to the systems and teams behind them. I’ve led designers and researchers, worked alongside product and engineering teams, and stayed close to the craft: flows, prototypes, interaction design, and the details that make a product usable.
I start with the people and the policy or business constraint behind a product, map the service end to end, then prototype early and test with real users. I build accessibility in from the start (WCAG 2.1 AA), keep design systems consistent across teams, and work closely with developers through sprint standards and clear definitions of done.
Illustration, basketball coaching, books, and a house with plenty of cats.
Complex product.
Clearer experience.
I’m exploring Senior and Staff Product Designer opportunities with teams building useful, ambitious products.
Let’s talk about your teamLet’s talk
Tell me aboutyour team.
hello@jasondoherty.comWhat I’m looking for
Senior and Staff Product Designer roles with teams building useful, ambitious products.
What to include
A short note on the product, the team, and where design fits in. A link to the role helps. A short CV is available to download, and a full résumé is available on request.
Where I am
Ottawa, Canada.
Mapping a clearer path through open banking.
Connecting the end-to-end consumer-driven banking service to practical portal experiences, access controls, and reusable design patterns.
Senior UX Consultant
Service mapping · Portal · Design system
Service design · Regulated products
Designed a secure, role-based portal for financial institutions, covering report filing, user management and compliance guidance, and set UX governance and sprint standards across teams.
Consumer-driven (open) banking is expected to launch in Canada in 2027. FCAC is the federal agency that oversees it and leads consumer education. This is public background, not a project outcome.
The challenge
Consumer-driven banking brought together application, accreditation, registry, and oversight needs across multiple user groups. Designing the service required a view of the complete process as well as the individual tasks people would complete in the portal.
My contribution
As Senior UX Consultant, I provided a complete process-flow diagram of the consumer-driven banking service, covering both the current state and the future state. My work also included UX strategy, portal design, design-system alignment, and delivery governance. The designs below show the supporting portal, administrative workflows, and upload interactions.
Impact
A shared, end-to-end view of the consumer-driven banking service, current and future state, with role-based portal designs and a complete logo-upload flow that teams could build from.
Design approach
Map the service before resolving individual screens
I documented the complete current-state and future-state service flows. This provided a shared view of the existing process and the proposed service, connecting the wider application and accreditation journey to the design work.
Make roles and permissions visible
The administrative designs make role definitions, assigned permissions, reporting, and audit activity explicit. The role-management view pairs a list of roles with the permissions attached to the selected role, bringing the access model into the interface.
Design the complete upload interaction
The logo-upload work covers file selection, validation feedback, upload progress, and completion. The flow and individual screens make these states visible, so the interaction is defined beyond its initial form. The quarterly complaint reporting screen applies the same thinking to package submission: status, accepted formats and size limits are visible before a file is chosen.
Connect interface patterns with delivery standards
I worked on design-system modernization and alignment with the Government of Canada Design System, with WCAG 2.1 AA as an accessibility target. Sprint standards, Definitions of Ready and Done, and UX governance in Azure DevOps supported the design and delivery process.
01Portal home and landing pages
How people arrive: the landing-page directions explored for the portal, and three home patterns for signed-in users and administrators.
02Dashboards, reporting and audit
Operational views for administrators and compliance teams. The role-management screen above shows the permissions model behind them.
03Logo upload flow
A four-step flow for uploading an organization logo: requirements, brand guidelines, upload and validation, then review and confirmation.
04Support and accessibility
Help and personalisation: a contact page, and settings that let people adapt the portal to their accessibility needs.
What I delivered
I delivered the complete current- and future-state service process mapping alongside portal designs, role-based administrative views, and detailed upload-flow artifacts. This case study covers my contribution to FCAC; the screens shown are design artifacts, and their sample figures are not project results.
The design lesson
This work connected service-level thinking with detailed interaction design: how the overall banking service operates, which tasks each role needs to perform, and how individual interactions communicate status and next steps.